Effective August 2026 · For research use only — not for human consumption
Orders are typically processed within 24 hours on business days. All shipments are tracked, and a tracking number is emailed to you when your order ships. Lyophilized vials ship sealed in protective, temperature-conscious packaging. Available shipping regions and rates are shown at checkout before you pay. [Edit: add your carriers, regions, rates, and free-shipping threshold here.]
Your order code reserves your items. If payment is not received within the stated window, the order is cancelled and reserved items are returned to stock. [Edit: state your payment window and accepted methods.]
Because our products are temperature- and integrity-sensitive research compounds, we cannot accept returns of opened or unsealed products — this protects the integrity of every vial we ship. We will make it right in these cases; contact us within 7 days of delivery:
Send a photo of the damaged item and packaging; we will replace it.
We will ship the correct item at no cost.
We will file the tracking claim and replace or refund the order.
Shipping questions or issues: contact us and include your order code.
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