Frequently Asked Questions

Most lyophilized vials are reconstituted with 1–3 mL of bacteriostatic water, but the right amount depends on the vial's content and the concentration your protocol calls for. Our Peptide Calculator works it out for you — enter the vial size, water volume, and target amount per draw, and it gives you the exact numbers.

Orders are typically processed within 24 hours on business days and ship from the USA. Available shipping speeds and rates are shown at checkout based on your location, and a tracking number is emailed to you the moment your order ships.

Some products are temperature-sensitive and may freeze during transit due to weather conditions. By placing an order, you acknowledge that freezing does not constitute damage, defect, or grounds for a refund or replacement.

A lot-specific report from an independent laboratory confirming a compound's identity, purity, and net content — typically by HPLC and mass spectrometry. Every batch we sell is tested before it ships, and certificates are available on the Certificates page.

No. The full catalog, all certificates, and checkout are open — guest checkout is the default. No sign-up wall, ever.

All products are supplied strictly for in-vitro laboratory research. They are not approved for human or veterinary use, and are not for consumption, diagnosis, or treatment of any condition.

Because these are temperature- and integrity-sensitive research compounds, opened or unsealed products can't be accepted back. If an item arrives damaged, incorrect, or is lost by the carrier, contact us within 7 days of delivery and we'll make it right. Full details on the Shipping & Returns page.

Accepted payment methods are listed at checkout. An order is confirmed once payment matching your order code and total is received; unpaid orders are cancelled after 7 days and reserved items return to stock.